Editor in Chief: Moh. Reza Huwaida Tuesday, December 11th, 2018

Building People’s Trust Through Service Delivery

It is one of the most important responsibilities of a government that it must make efforts to provide the basic requirements of life to the people; particularly, to those who are in dire need of such requirements. Doing so will not only support those people, helping them to live their lives properly, but it will also play a role in improving the legitimacy of the government. The people will then start believing the government, and their trust on the promises and initiatives of the government may improve. However, if the government is not able to deliver even on the fronts that are the most rudimentary in nature, the consequences may be terrible for the condition of the people and also the legitimacy of the government.
As Afghan government has not been able to deliver well, the concerns of the people and their scepticism about the future of the country seem to be on the rise. They are losing their confidence on the government and do not expect much from it. It has also given rise to a sense of indifference on the part of the people to do good for the society as a whole. Finding the responsible individuals doing nothing worthwhile, the poor and deprived people seem reluctant to do what they could possibly do on their own for improvements in the country. As a matter of fact, the leading individuals have not been able to set any exemplary guideline for others to follow. They have been involved in pursuing their own self-centred objectives.
The scepticism and negative opinion that the people have developed regarding the performance of the government is not because of their political differences with the government; rather most of it has to do with the incapacity of the government to do something worthwhile in sectors like economy, security and corruption.
Since the withdrawal of international forces from Afghanistan and decrease in the international support for country’s economic challenges, the government should have concentrated properly towards improving the country’s economic system and making efforts to make Afghanistan self-sufficient, at least, in certain factors, but the government has not been able to do so. Even today, Afghanistan stands dependent on international support for most of its expenditures as the businesses have not been able to flourish as much as they should have; and the people are very well aware of all these facts.
As far as security is concerned, there is nothing hidden from the people as they are the ones who mostly suffer from the consequences of lingering and, in certain cases, increasing insecurity. They are the ones who die and get injured when the insurgents attack them directly or indirectly. Therefore, they do not seem satisfied with what is being done to control the growing insecurity in the country. Majority of Afghans have become increasingly more sceptical about peace efforts. High Peace Council (HPC) has failed to make a breakthrough in peace talks with insurgents and no tangible outcomes have been achieved. Currently, the negotiations in Qatar do not seem to be bearing any fruits. 
Same is the case with the efforts regarding corruption. National Unity Government (NUG) made some huge promises during its initial days and there were expectations that something would ultimately happen but the government took no time in forgetting those promises. And, it is the reason that corruption is still one of the main issues in Afghanistan and it is also hampering the progress in other sectors. For example, one of the reasons that the country has not been able to achieve something worthwhile in the field of security and economic development is corruption. And, the common people have to suffer the consequences to a great extent. Moreover, they also believe that government is not doing enough to eradicate corruption; thus, losing their confidence on the performance of the government in this regard as well.
It is really difficult to make any achievement in any sector as long as there is prevailing corruption there. Before making efforts to improve different sectors, the first step should be discouraging corruption in every possible manner; otherwise, nothing would be achieved.
NUG requires doing an immense amount of work if it wants to restore its image and its legitimacy. Providing services and the basic requirements to the people is the most important factor in enabling the government do so. If it does not have enough resources, at least, it can show through its willingness and resolve that is really serious in solving the problems of the people. If it is able to improve its legitimacy, and people start supporting its efforts, there are possibilities that the nation, as a whole, can fight against different challenges and may even stand victorious against them. If the legitimacy is lost, the possibilities of distrust and anarchy may multiply. People may be diverted towards crimes, vices and chaos. Therefore, the government must make efforts for the welfare of the people and improve its legitimacy for better chances of progress and development.