Shavkat Mirziyoyev became the head of state in Uzbekistan, during a new stage of development, he began to pay special attention to the development of a strong civil society. The process of radical reforms carried out in the country has embraced all spheres of the social and political life of society.
The head of state presented the main program - the Strategy of Action  in five priority areas of the country’s development for the medium term, which identifies such priority issues, as enhancing the role of civil society institutions in the life of society, in particular, the media, improving the activities of non-governmental organizations, developing and introduction of effective mechanisms for the implementation of the system of public control in all areas.
In this regard, the strengthening of the necessary institutional framework, aimed primarily at improving the legal framework, in order to ensure the effective operation of civil society institutions, their comprehensive support, and stimulate their initiative in exercising public control over the activities of state bodies, has acquired particular importance in this direction.
Also, in the course of the new stage reforms, a system was formed to take into account the opinion of the population by state bodies when establishing a dialogue with the people and making decisions on important socio-political issues. Ample opportunities are provided for the active participation of non-governmental non-profit organizations in social protection of the population, strengthening its health, solving environmental problems as soon as possible, harmonious education of the younger generation, increasing medical and legal knowledge of citizens and a number of other reforms.
After the issue of the practical assurance of citizens’ participation in public administration was put on the agenda on the basis of the initiative put forward by the President “not the people should serve the state bodies, but the state bodies must serve the people”  , the activity of non-governmental non-profit organizations and other civil society institutions in the implementation of democratic reforms began to increase significantly.
In particular, due to the fact, that laws, decrees, resolutions and other normative legal acts adopted in the interests of the people, first of all, are submitted for public discussion, public examination, and as a result of public criticism of the work of government agencies and their leaders in the media and social networks - a number of shortcomings and problems, violations are put to an end.
In turn, Virtual  and People’s Receptions  of the President of the Republic of Uzbekistan were created in order to ensure human rights and interests, dialogue with people, careful study and solution of life problems and needs of the people.
These structures have become a mechanism for in-depth analysis of the effectiveness of the activities of state power and management bodies, as well as local problems and a criterion for assessing their activities, increasing the responsibility of state bodies and officials to society. In order to further strengthen the legislative basis for the system of working with complaints, the Law “On Appeals of Individuals and Legal Entities” was adopted in a new edition  .
Today, People’s receptions in all regions, cities and districts of Uzbekistan have switched to an active system of identifying and solving problems by door-to-door rounds  . At the same time, there is ensured the organization of a direct dialogue with the population, the identification and solution of problems on the ground, the protection of the rights, freedoms and legal interests of individuals and legal entities.
People’s receptions are empowered to systematically study the activities of state bodies, introduce submissions to state bodies for consideration, proposals to bring officials who have violated the law to disciplinary responsibility, up to and including dismissal.
In the past 2020 alone, the virtual reception of the President and People’s receptions received about 1.2 million applications. As a result of the information and heard reports submitted by the People’s Receptions of the President, 752 senior officials who did not work with appeals at the required level were brought to justice . At the same time, since recently, it has become possible to observe how the practice of receiving applications and complaints from citizens, and timely appropriate response to them has been established through the virtual reception rooms open on the official websites of all ministries and departments. In addition, responsible officials at all levels, working on the ground in the context of mahallas, identify shortcomings in improving the living standards of the population, study the opinion of the people about the reforms being carried out and try to organize their work on this basis . In addition, a system was formed for organizing regular mass visiting receptions for the heads of the Presidential Administration, ministries and departments, khokims of regions, cities and districts in the regions. In the past 2020 alone, more than 19 thousand of such field receptions were held, at which measures were taken to solve more than 124 thousand problems of about 120 thousand representatives of the population .
In the process of reforms on shaping of a new Uzbekistan, in the preparation of draft annual state programs adopted within the framework of the tasks defined by the Action Strategy, there are taken into account the topical issues raised by the population, problem that are awaiting solutions, proposals of civil society institutions, non-governmental organizations, as well as critical speeches distributed in the media and social networks. After development, a draft program is submitted for public discussion; it is adopted and sent for implementation only after taking into account the opinions, proposals and recommendations of ordinary people, experts, as well as representatives of international organizations .
It should also be noted that in the renewed Uzbekistan, the constitutional right of every person to freedom of thought, speech and belief, to search, receive and disseminate information that he wants is practically ensured, which, in turn, received the recognition of the international community .
In particular, at the request of the President, “closed doors” were opened in the activities of government bodies, transparency was ensured, in particular, an “open space” was created for the free expression of the critical opinion of the population on the desired topic.
The head of state in person regularly monitors speeches on social networks, national and foreign media and other sources about the problems that society faces and that concern the public, sometimes reprimands responsible leaders who are indifferent to resolving these issues, sometimes applies disciplinary sanctions, even releases them from office and calls on civil society institutions to be uncompromising in these processes .